Shipping / Handling

  1. THE SCOOTER FARM WILL USE UPS, FEDEX, AND USPS FOR MOST IF NOT ALL SHIPPING. 
  2. THE SCOOTER FARM TYPICALLY TAKES 2-3 BUSINESS DAYS TO PROCESS ORDERS. THERE ARE OCCASIONS WHERE IT WILL TAKE MORE OR LESS THAN THAT.  
  3. ORDERS ARE NOT PROCESSED ON THE WEEKEND AND ON MAJOR HOLIDAYS.
  4. ORDERS ARE PROCESSED DURING BUSINESS HOURS MONDAY THRU FRIDAY 11AM TO 6PM
  5. MOST ORDERS ARE PROCESSED AND SHIPPED FROM THE SCOOTER FARM IN SAN DIEGO, CA. HOWEVER, SOME ORDERS MAY SHIP FROM OUR NORTH CAROLINA LOCATION OR FROM OUR NORTH AMERICAN BRAND DISTRIBUTORS. THE SCOOTER FARM DOES THEIR BEST TO GET YOU YOUR ORDER AS SOON AS POSSIBLE. 
  6. PLEASE VERIFY SHIPPING ADDRESS BEFORE CONFIRMING PURCHASE, THE SCOOTER FARM WILL NOT BE RESPONSIBLE FOR PACKAGES “RETURNED TO SENDER” BECAUSE OF AN INCORRECT SHIPPING ADDRESS PROVIDED BY THE CUSTOMER. CUSTOMER WILL BE RESPONSIBLE FOR SHIPPINGING COST IF PACKAGE NEEDS TO BE RESENT. 
  7. IF YOU SELECT INSTORE PICK UP AS THE SHIPPING OPTION PLEASE WAIT FOR CONFIRMATION EMAIL TO PICK UP. NOT ALL PRODUCT ARE LOCATED ON SIGHT. 
  8. IF YOU HAVE RECEIVED THE WRONG ITEM PLEASE EMAIL INFO@THESCOOTERFARM.COM FOR RETURN SHIPPING LABEL. 
  9. THE SCOOTER FARM HAS THE RIGHT TO CANCEL OR REFUND ANY ORDER AS THEY SEE FIT.
  10. OVERSIZED PACKAGES, I.E. LARGE RAMPS, RAILS, OR LARGE MULTI-SCOOTER ORDERS ARE NOT ELIGIBLE FOR FLAT RATE SHIPPING.