All warranty claims should be submitted to the product manufacturer.
All warranty requests will be handled with the original product manufacturer. Manufacturer information will be available upon request. Please email requests for warranty information to firstname.lastname@example.org
If required to provide proof of purchase, The Scooter Farm can provide that for the consumer upon request. Also, product manufacturer may require photo(s) of the defective product. In some cases they may ask the consumer to send the defective item to them for evaluation. The Scooter Farm has no control over the manufacturers’ policies and procedures.
In Store Purchases:
If you are not entirely satisfied with your purchase, simply return the unused item in its original packaging within 14 days unless noted below. A receipt is required for all returns and exchanges. Refunds will be issued in the same method of payment as the original payment. There are NO refunds on Bars that are cut down or altered from their original dimensions.
For transactions with an original receipt*:
Purchase made with cash: a cash refund will be issued. Purchase made with a credit card: a credit will be issued to the original card. Original card must be present at time of return.
Promotional Terms & Conditions:
When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
Online or Phone Purchases:
You may return the unused item in its original packaging within 14 days unless noted above. A refund of the merchandise and taxes will be given however shipping and handling for the delivery and pick up will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account.
There are NO refunds on Bars that are cut down or altered from their original dimensions.
Please note that we may request for you to email/send pictures of damaged or defective merchandise.
Terms & Conditions
Whether in the street or skate park, scootering can be dangerous. The Scooter Farm takes no responsibility for any accidents that may occur while riding any scooter parts or complete scooters purchased from The Scooter Farm’s store and/or website. Here at The Scooter Farm, we always recommend that all riders check their scooters before riding. Riders should check all parts to make sure they are properly tightened in a secure manner. Please use the scooters as they were meant to be used to avoid any unnecessary injuries.
Also, we always advise riders to wear proper protective equipment when riding. Helmets, elbow pads, knee pads, and wrist pads.